Support

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Knowledge base

Browse our knowledge base for step-by-step guides on setting up StoreViewer, activating your license, and troubleshooting common issues.

Get in touch

If you run into an issue, have a question about your license, or want to request a feature, email us at sales [at] storeviewer.app and we'll get back to you as soon as possible.

License & activation issues

Each license can be activated on a limited number of devices (1 for the standard license, 10 for the Team license). If you need to move your license to a new computer, open StoreViewer, go to Settings, and click "Deactivate this device" — this frees up the activation so you can use your license key on another machine.

If you've lost access to a device before deactivating it, contact us and we can help reset your activation.

Common questions

• StoreViewer is available for macOS, with Windows support on the way.
• Your workspace configuration (regions, layout, and saved profiles) is stored locally on your device.
• Free updates are included for the duration of your active license.

Refunds

If StoreViewer isn't right for you, contact us within 14 days of purchase for a full refund — no questions asked.