A pane is blank or not loading — what to check
Last updated: June 2026
In this article
Overview
If one or more panes in StoreViewer is showing a blank white screen, a browser error page, or simply failing to load, work through the checks below. Most causes are straightforward to fix.
Check the base URL for that region
The most common cause of a blank or failing pane is an incorrect base URL. Open Settings → Regions and review the base URL for the affected region:
- Make sure it includes the protocol:
https://orhttp:// - Make sure there's no trailing slash (use
https://www.yourbrand.com.au, nothttps://www.yourbrand.com.au/) - Make sure it points to the store root, not a specific page path
- Copy the URL and paste it into a regular browser to confirm it loads correctly
If the URL looks wrong, correct it and click Save. The pane will reload automatically.
Check your internet connection
StoreViewer loads live websites — it requires an active internet connection. If your connection dropped or is unstable, panes may fail to load or show partial content. Check your connection and press ⌘R to reload all panes.
Check if the site itself is down
If the base URL loads correctly in your regular browser but not in StoreViewer, confirm the site isn't experiencing downtime. Try loading the URL in Safari or Chrome — if it fails there too, the issue is with the site, not with StoreViewer.
Check for a Cloudflare block
If the pane loads but shows a Cloudflare error page (typically a "403 Forbidden" or "Access Denied" screen) rather than the actual storefront, see Why some sites show a Cloudflare error in StoreViewer for how to handle this.
Reload the individual pane
Click the reload icon on the specific affected pane rather than reloading all panes. If the pane loads successfully on its own but fails when reloading alongside other panes, the issue may be related to simultaneous requests — try increasing the delay between reloads or reloading panes one at a time.
Restart StoreViewer
Close and reopen StoreViewer. Occasionally a webview instance can get into a bad state after a crash or an unexpected page behaviour — a full restart resolves this in most cases.
The pane loads but shows the wrong page
If a pane loads successfully but shows an unexpected page — a redirect destination, a geo-block landing page, or a maintenance page — this is the website responding to the request, not a StoreViewer issue. The most common causes are:
- Geo-redirection — the site is detecting your IP location and redirecting to a different regional URL than the one you configured. This is worth knowing about: it means your customers in that location are being redirected too.
- Maintenance mode — the store is temporarily offline and showing a holding page.
- Incorrect base URL — the configured URL redirects to a different destination. Check the URL in a regular browser and follow any redirects to find the correct base URL to use.
One region consistently fails while others load fine
If the issue is isolated to a single region and persists across restarts, the problem is almost certainly with that region's URL or the site itself rather than with StoreViewer. Confirm the URL is correct, test it in a regular browser, and check whether the site has any access restrictions (IP allowlisting, VPN requirements, staging environment passwords) that might prevent StoreViewer from loading it.
Need help? Email sales [at] storeviewer.app